Skip to main content

Troubleshooting

Dashboard Not Loading​

  • Check if the container is running: docker ps
  • Verify port 9666 is accessible
  • Check container logs: docker logs duplistatus

No Backup Data​

  • Verify Duplicati server configuration
  • Check network connectivity between servers
  • Review duplistatus logs for errors
  • Ensure backup jobs are running

Notifications Not Working​

  • Check notification configuration
  • Verify NTFY server connectivity (if using NTFY)
  • Test notification settings
  • Check notification logs

New Backups Not Showing​

If you see Duplicati server warnings like HTTP Response request failed for: and Failed to send message: System.Net.Http.HttpRequestException:, and new backups do not appear in the dashboard or backup history:

  • Check Duplicati Configuration: Confirm that Duplicati is configured correctly to send data to duplistatus. Verify the HTTP URL settings in Duplicati.
  • Check Network Connectivity: Ensure the Duplicati server can connect to the duplistatus server. Confirm the port is correct (default: 9666).
  • Review Duplicati Logs: Check for HTTP request errors in the Duplicati logs.

Notifications Not Working (Detailed)​

If notifications are not being sent or received:

  • Check NTFY Configuration: Ensure the NTFY URL and topic are correct. Use the Send Test Notification button to test.
  • Check Network Connectivity: Verify that duplistatus can reach your NTFY server. Review firewall settings if applicable.
  • Check Notification Settings: Confirm that notifications are enabled for the relevant backups.

Available Versions Not Appearing​

If backup versions are not shown on the dashboard or details page:

  • Check Duplicati Configuration: Ensure send-http-log-level=Information and send-http-max-log-lines=0 are configured in Duplicati's advanced options.

Overdue Backup Alerts Not Working​

If overdue backup notifications are not being sent:

  • Check Overdue Configuration: Confirm that overdue monitoring is enabled for the backup. Verify the expected interval and tolerance settings.
  • Check Notification Frequency: If set to One time, alerts are only sent once per overdue event.
  • Check Cron Service: Ensure the cron service that monitors for overdue backups is running correctly. Check the application logs for errors. Verify the cron service is accessible at the configured port (default: 8667).

Collect Backup Logs Not Working​

If the manual backup log collection fails:

  • Check Duplicati Server Access: Verify the Duplicati server hostname and port are correct. Confirm remote access is enabled in Duplicati. Ensure the authentication password is correct.

  • Check Network Connectivity: Test connectivity from duplistatus to the Duplicati server. Confirm the Duplicati server port is accessible (default: 8200). For example, if you are using Docker, you can use docker exec -it <container-name> /bin/sh to access the container's command line and run network tools like ping and curl.

    docker exec -it duplistatus /bin/sh
    ping duplicati-server.local
    curl -I http://duplicati-server.local:8200

    Also check for the DNS configuration inside the container (see more at DNS Configuration for Podman Containers)

Upgrade from an earlier version (<0.9.x) and can't login​

duplistatus since version 0.9.x requires user authentication. A default admin account is created automatically when installing the application for the first time or upgrading from an earlier version:

  • username: admin
  • password: Duplistatus09

You can create additional users accounts in Settings > Users after the first login.

Lost Admin Password or Locked Out​

If you've lost your administrator password or been locked out of your account:

  • Use Admin Recovery Script: See the Admin Account Recovery guide for instructions on recovering administrator access in Docker environments.
  • Verify Container Access: Ensure you have Docker exec access to the container to run the recovery script.

Database Backup and Migration​

When migrating from previous versions or creating a database backup:

If you're running version 1.2.1 or later:

  • Use the built-in database backup function in Settings → Database Maintenance
  • Select your preferred format (.db or .sql) and click Download Backup
  • The backup file will be downloaded to your computer
  • See Database Maintenance for detailed instructions

If you're running a version before 1.2.1:

  • You'll need to manually backup. see the Migration Guide for more information.

If you still experience issues, try the following steps:

  1. Inspect Application Logs: If using Docker, run docker logs <container-name> to review detailed error information.
  2. Validate Configuration: Double-check all configuration settings in your container management tool (Docker, Portainer, Podman, etc.) including ports, network, and permissions.
  3. Verify Network Connectivity: Confirm all network connections are stable.
  4. Check Cron Service: Ensure the cron service is running alongside the main application. Check logs for both services.
  5. Consult Documentation: Refer to the Installation Guide and README for more information.
  6. Report Issues: If the problem persists, please submit a detailed issue on the duplistatus GitHub repository.

Additional Resources

Support​